Shipping Cost
We offer Free International Shipping to United States and Canada on orders above $18. Shipping to UK, Australia, New Zealand and most other countries is flat $5.
Shipping Time
Most products ship within 3-7 days, taking 20-30 days to reach the United States and Canada, 20-30 days to reach Australia and New Zealand, and 30-40 days to reach most EU countries.
Package Tracking
Within 3-7 days of you placing an order, we’ll share with you your package tracking number(s).
Each product ordered will have a unique package tracking number which is traceable in real time from origin to delivery address online.
Package tracking is available for most countries, but may not be available for a few smaller countries.
Returns
As our products are shipped internationally, it's fairly impractical to offer returns.
We are however 100% committed to our customers. So please do email us on hello@ ilovemy.pet should you have any concerns regarding your order and we'll do our best to assist.
Rest assured your satisfaction is our key concern.
What if you order the Wrong Size?
Should you accidentally order a wrong size - we’ll give you a special one-time coupon code to order the same product again in the right size at 40% less.
Please do contact us on hello@ ilovemy.pet.
Defects & Damages
Should you receive a defective, damaged or incomplete product, please let us know at the earliest.
We’ll also need your help with photos of the damaged or incomplete product and will offer a full or part refund.
Late Delivery or Non-Delivery
Should your package arrive any later than 45 days, we’ll give you a 30% refund. Should it not arrive within 60 days, we’ll give you a 100% refund.
Please note packages showing delivered by USPS or any other mailing service will not be refunded.
We request our customers to provide a safe place for the package to be delivered. We only work with international shipping providers who offer online mail tracking.
Most orders are delivered by USPS and can be tracked on the USPS website.
