Shipping and Returns
NOW SHIPPING to Pet Parents WORLDWIDE!
- 🇺🇸 United States - 10 to 14 days with USPS
- 🇬🇧 UK - 7 to 14 days delivery with Royal Mail
- 🇦🇺 Australia - 10 to 14 days with Australia Post
- 🇨🇦 Canada - 14 to 21 days with Canada Post
- 🌐 Most Other Countries - 10 to 20 Days with Package Tracking
DISPATCH TIME and PACKAGE TRACKING
We strive to ship most products within 1-2 days, with the exception of products that are customized or printed-on-demand, which may take 4-10 days to ship.
Once shipped, you will receive a unique package tracking number for each product you ordered. You can track your package from origin to delivery address online using the tracking number provided. To track your package, please visit https://ilovemy.pet/apps/parcelpanel.
We understand that our customers value updates on their packages, and we are committed to providing them with the best possible service. For this reason, we will proactively share the following tracking updates via email:
- Order Packed - This email will be sent to you when your order is packed and ready to be picked up by the shipping company.
- Order Shipped - This email will be sent to you when the shipping company picks up your package and it's added to the logistics network.
- Order Out for Delivery - This email will be sent to you when the package arrives at your local post office.
- Delivery Failed - In the unlikely event that the package arrives at your doorstep but no one is available to receive it, we will send you an email notifying you of the failed delivery.
To ensure that you receive these updates and your package is delivered securely, we kindly ask that you provide us with an accurate email address and request shipment to an address where someone is available to receive the package.
30-DAY RETURNS POLICY
iLoveMy.Pet offers a 30-day return policy for items that arrive damaged or defective, or if you are unsatisfied with your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you need to return an item, please contact us within 30 days of receiving your order at email@example.com with your order number and a description of the issue. We kindly request that you provide photos of the item to help us understand the issue and improve our product offerings.
We will provide you with a return address and instructions on how to proceed with the return. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
We offer 100% Free Returns for items that may be damaged or defective. While most of our first-time customers have been very kind and have simply asked us to send another piece. It does sadly happen to a rare package, more likely in case of fragile goods.
If you're unsatisfied with your purchase for any other reason, we kindly request for a 10% restocking fee. This is largely because payment gateways don't refund their fees.
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