- Shipping & Returns
Make every morning a Pug Love morning!
Add hot water, coffee, milk or tea and watch this cutest Pug coffee mug change color from solid black to a dabbing Pug design.
Made of ceramic porcelain, with standard 11 oz / 325 ml capacity.
Capacity: 11 oz / 325 ml
Please note: this product is custom made and can take 10-15 days to ship.
NOW SHIPPING to Doggo Moms and Dads WORLDWIDE! 😍
- United States - 14 to 28 days with USPS
- UK - 10 to 15 days with Royal Mail
- Australia - 14 to 28 days with Australia Post
- Canada- 14 to 28 days with Canada Post
Most Other Countries - 20 to 40 days Delivery with Package Tracking.
FRIENDLY RETURNS 🐶
Get a full refund if your purchase doesn't arrive at your doorstep in 60 days.
Also, avail 7 Day Returns if the product is not as described, or if you are unhappy with the quality.
In rare cases, our products can get damaged in transit. If that's the case please let us know and we'll send you another.
We will however need your help with a few photos of the product so we can assess what went wrong.
Our products may take a few weeks to deliver. But once they arrive, they'll be sure to bring you and your loved ones smiles for years to come! 😃
7-Day Return Details
1) If the product is defective or not as described - we'll ask you to discard or donate the product you've received and refund you 100% of the purchase amount or send you another product. (whichever you prefer)
2) If you're unhappy with product quality - we'll ask you to discard or donate the product you've received and refund 75% of the amount you paid. We need to keep 25% as Restocking Fees because PayPal, Shopify, and the Shipping Company still charge us, even if we refund. We appreciate your understanding.
3) If the product arrives at your doorstep but no one is at home to collect - here it depends on the local postal system in your country.
Packages in the US, UK, Australia, Canada, and Europe are usually attempted for delivery again in 1-3 days after the first delivery attempt. Or are available at the local post office for collection. But in countries like Columbia or Brazil, in our experience thus far, this does not happen.
So we may not be able to help if the package does arrive at your doorstep, but no one was home to collect it, and the local postal system did not attempt redelivery.
We will however send you an email on the day your package is to be delivered, and also in case there was a failed delivery attempt.
We request our customers to order to an address where the package can be delivered safely and there is a greater likelihood of someone being available to receive the package.
Dispatch Time and Package Tracking
Most products ship within 1-7 days. Products that take longer to ship are those that are printed on demand or customized.
Once shipped, each product ordered will have a unique package tracking number, which is trackable from origin to delivery address online. Customers can track their packages here: https://ilovemy.pet/apps/parcelpanel
Further, to keep our customers informed every step of the way, we share the following tracking updates via eMail proactively:
1. Order Packed - When your order is packed and ready to be picked up by the shipping company.
2. Order Shipped - When the shipping company picks up your package and it's added to the logistics network.
3. Order Out for Delivery - When the package arrives at your local post office.
4. Delivery Failed - If the package arrived at your doorstep but no one was at home to receive it.
Have a Question? Ask Us Here!
Will I receive my order?
Yes, you most certainly will!
We’ve delivered over 2,500 orders since 2019, to our most awesome doggo-loving customers in the United Statues, United Kingdom, Australia, Canada, and elsewhere around the world.
Please see our verified reviews here - https://ilovemy.pet/pages/verified-reviews.
How do I know my purchase is safe?
While we offer you a full refund if your purchase is not as described or doesn’t arrive at your doorstep.
You can also checkout via PayPal to automatically avail of PayPal Buyer Protection, which also assures you of the same from PayPal.
Is my credit card information safe?
Yes, it most certainly is!
We receive or store no credit card information whatsoever.
We use PayPal and Stripe as our payment gateways, both of whom are global leaders in online payments and security.
Will anyone respond if I have a problem?
We pride ourselves in responding to our customers’ emails as soon as possible, most often within a few hours if not minutes.
If you like, you can send us a message now and test our response time! :)
WHY Shop on iLoveMy.Pet? 🤔
- 😍 Unique Products - We find and curate the cutest and most delightful gifts for Dog lovers.
- 🔒 100% Secure Purchase - We use PayPal as our payment gateway so all purchases are 100% secure and covered by PayPal Buyer Protection.
- 🛡️ 100% Money-Back Guarantee - Get a full refund if your order isn't significantly as described or doesn't arrive at your doorstep.
- 😃 Add Joy to Life - Our products will bring you and your loved ones daily smiles for years to come!
- 🎁 Give a Gift Like No Other- Gift the most EPIC gifts ever to your Doggo-loving family and friends!
Know more about us here - https://ilovemy.pet/pages/contact-us.
View our verified reviews here - https://ilovemy.pet/pages/verified-reviews.