- 🚚 Shipping & Returns
NOW SHIPPING to Pet Parents WORLDWIDE!
- 🇺🇸 United States - 10 to 14 days with USPS
- 🇬🇧 UK - 7 to 14 days delivery with Royal Mail
- 🇦🇺 Australia - 10 to 14 days with Australia Post
- 🇨🇦 Canada - 14 to 21 days with Canada Post
- 🌐 Most Other Countries - 10 to 20 Days with Package Tracking
DISPATCH TIME and PACKAGE TRACKING
We strive to ship most products within 1-2 days, with the exception of products that are customized or printed-on-demand, which may take 4-7 days to ship.
Once shipped, you will receive a unique package tracking number for each product you ordered. You can track your package from origin to delivery address online using the tracking number provided. To track your package, please visit https://ilovemy.pet/apps/parcelpanel.
We understand that our customers value updates on their packages, and we are committed to providing them with the best possible service. For this reason, we will proactively share the following tracking updates via email:
- Order Packed - This email will be sent to you when your order is packed and ready to be picked up by the shipping company.
- Order Shipped - This email will be sent to you when the shipping company picks up your package and it's added to the logistics network.
- Order Out for Delivery - This email will be sent to you when the package arrives at your local post office.
- Delivery Failed - In the unlikely event that the package arrives at your doorstep but no one is available to receive it, we will send you an email notifying you of the failed delivery.
To ensure that you receive these updates and your package is delivered securely, we kindly ask that you provide us with an accurate email address and request shipment to an address where someone is available to receive the package.
7-DAY RETURNS POLICY
iLoveMy.Pet offers a 7-day return policy for items that arrive damaged or defective, or if you are unsatisfied with your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you need to return an item, please contact us within 7 days of receiving your order at email@example.com with your order number and a description of the issue. We kindly request that you provide photos of the item to help us understand the issue and improve our product offerings.
We will provide you with a return address and instructions on how to proceed with the return. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Please note that return shipping costs are the responsibility of the customer, and original shipping and payment gateway costs are non-refundable.
WHY Shop on iLoveMy.Pet? 🤔
😍 Discover Unique Products - We handpick the most adorable and charming gifts for dog lovers to make your shopping experience delightful.
🔒 Secure Purchase Guaranteed - You can trust our payment gateways, PayPal and Stripe, for safe and secure transactions. They are trusted and widely used in the industry.
🛡️ 7-Day Returns Policy - We offer a 7-day returns policy for products that don't meet your expectations
😃 Spread Joy Every Day - Our products are designed to bring joy and happiness to your everyday life, and those of your loved ones. They are guaranteed to make you smile!
🎁 Give the Ultimate Gift - Our selection of gifts for dog lovers is unparalleled, making them the perfect choice for surprising and delighting your family and friends who love dogs.
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🤔 Have a Question? Contact Us Here. 👈
🌳 We Plant 1 Tree for Every 2 Products Sold.🌲