Shipping and Returns
NOW SHIPPING to Pet Parents WORLDWIDE!
- 🇺🇸 United States - 10 to 14 days with USPS
- 🇬🇧 UK - 7 to 14 days delivery with Royal Mail
- 🇦🇺 Australia - 10 to 14 days with Australia Post
- 🇨🇦 Canada - 14 to 21 days with Canada Post
- 🌐 Most Other Countries - 10 to 20 Days with Package Tracking
*not including dispatch time
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DISPATCH TIME
We strive to ship most products within 0-3 days.
With the exception of products that are customized or made-on-demand, which may take 2-5 days to ship.
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PACKAGE TRACKING
Once shipped, you will receive a unique package tracking number for each product you ordered.
You can track your package from origin to delivery address online using the tracking number provided. To track your package, please visit https://ilovemy.pet/apps/parcelpanel.
We also proactively share the following updates via email:
- Order Packed - This email will be sent to you when your order is packed and ready to be picked up by the shipping company.
- Order Shipped - This email will be sent to you when the shipping company picks up your package and it's added to the logistics network.
- Order Out for Delivery - This email will be sent to you when the package arrives at your local post office.
- Delivery Failed - In the unlikely event that the package arrives at your doorstep but no one is available to receive it, we will send you an email notifying you of the failed delivery.
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RETURNS POLICY
30-Day Customer Satisfaction Guarantee
At iLoveMy.Pet, we stand by the quality of our products with a 30-day return policy. If your purchase arrives damaged, defective, or differs from the description on our website, you are eligible for a return.
To initiate a return for an item that arrived damaged, defective, or not as described, please contact us within 30 days of delivery at hello@ilovemy.pet.
Please also let us know why you'd like to initiate a return along with a few photos of the product you've received.
We are dedicated to ensuring that you are delighted with your purchase, and we will look to address your concerns at the earliest.
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Have a Question? Ask us using either of the options below:
1. Clicking on the Chat Widget 💬 at the Bottom Right of Your Screen (we will reply immediate if available or email you back)
2. Filling out our contact form (we will reply asap - within 1 day)
3. eMailing us - hello@ilovemy.pet (we will reply asap - within 1 day)
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