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RETURNS POLICY

Shop With Confidence, Quality Assured.

At iLoveMy.Pet, we stand by the quality of everything we make. If your order arrives damaged, defective, or different from how it's described on our website, we'll make it right.

30 Day Hassle-Free Returns.

Just email us at hello@ilovemy.pet within 30 days of delivery, tell us what went wrong, and include a few photos of the item you received. We'll sort it out as quickly as we can.

If something arrives damaged or faulty, we'll usually send a replacement or refund you, and often you won't even need to send the item back.

We'd love to offer change-of-mind returns too, but as we ship from outside the US, the return shipping cost is often higher than the cost of the product itself. So we're unable to accept returns for a change of mind.

That said, we genuinely want you happy with your order. If something isn't right, contact us, and we'll do what we both think is fair.

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NOW SHIPPING to Pet Parents WORLDWIDE!

• 🇺🇸 United States - 10 to 14 days with USPS
• 🇬🇧 UK - 7 to 14 days delivery with Royal Mail
• 🇦🇺 Australia - 10 to 14 days with Australia Post
• 🇨🇦 Canada - 14 to 21 days with Canada Post
• 🌐 Most Other Countries - 10 to 20 Days with Package Tracking

*not including dispatch time

Shipping fees are calculated at checkout based on your order and destination.

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DISPATCH TIME 

We strive to ship most products within 0-3 days, with the exception of products that are customized or made-on-demand, which may take 4-10 days to ship.

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PACKAGE TRACKING

Once shipped, you will receive a unique package tracking number for each product you ordered.

You can track your package from origin to delivery address online using the tracking number provided. To track your package, please visit https://ilovemy.pet/apps/parcelpanel.

We also proactively share the following updates via email:

1. Order Packed - This email will be sent to you when your order is packed and ready to be picked up by the shipping company.
2. Order Shipped - This email will be sent to you when the shipping company picks up your package and it's added to the logistics network.
3. Order Out for Delivery - This email will be sent to you when the package arrives at your local post office.
4. Delivery Failed - If the package arrives but no one's available to receive it, we'll email you about the failed delivery.

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Have a Question? Ask us using any of the options below:

1. Clicking on the Chat Widget 💬 at the Bottom Right of Your Screen (we will reply immediately if available or email you back)

2. Filling out our contact form (we will reply asap - within 1 day)

3. eMailing us - hello@ilovemy.pet (we will reply asap - within 1 day)

4. Calling us on +1 (702) 819-7280 (we may not always be available)

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View Our Reviews

Click the Reviews tab on the right of your screen, or visit https://ilovemy.pet/pages/verified-reviews

Why Shop on iLoveMy.Pet? 🤔

🐶 Trusted by 7,000+ dog owners across 40+ countries

⭐ Rated 4.6 stars from 516 reviews

🛡️ Quality guaranteed, we'll make it right if anything's wrong

📦 Worldwide shipping with tracking on every order

📞 Real humans you can reach, by chat, email, or phone

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Have a Question? Ask us using any of the options below:

1. Clicking on the Chat Widget 💬 at the Bottom Right of Your Screen (we will reply immediately if available or email you back)

2. Filling out our contact form (we will reply asap - within 1 day)

3. eMailing us - hello@ilovemy.pet (we will reply asap - within 1 day)

4. Calling us on +1 (702) 819-7280 (we may not always be available)

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View Our Reviews

Click on the Reviews Tab on the Right of Your Screen on Visit
https://ilovemy.pet/pages/verified-reviews